Do I qualify for Mobile Check-In?

Mobile Check-In is NOT available for:

  • Pregnant guests
  • Guest(s) travelling with infant(s)
  • Guest(s) with reduced mobility and those with special needs
  • Guest(s) travelling alone below 16 years old
  • Guest(s) with medical condition/illnesses
  • Guests travelling to Australia (requires Pre-immigration Clearance)
  • More than 9 guests under one Booking Number

Please note that Mobile Check-In is available for AirAsia flights (flight numbers: AK/FD/QZ/JW/PQ) from 14 days up to 1 hour before scheduled time of departure and for AirAsiaX flights (flight numbers: D7) from 14 days up to 4 hours before schedule time of departure.